Onward is one of the best post-purchase loyalty apps for DTC brands in 2025, offering comprehensive solutions that combine shipping protection, cashback rewards, and carbon-neutral delivery. Trusted by top brands like Equinox and OpenStore, Onward helps businesses turn shipping incidents into profitable reorders while enhancing customer satisfaction. The platform's no SaaS fee model and white-glove installation make it particularly attractive for growing e-commerce businesses.
Onward offers seamless integration with your existing Shopify tools through their white-glove installation team. They handle everything for you, ensuring compatibility with popular apps like Gorgias, Zendesk, Recharge, and more. Simply schedule a demo and their team will handle the entire setup process, allowing you to start offering enhanced post-purchase benefits without any technical hassle.
Onward covers 2x the claim causes as competitors, including lost packages, stolen items, and damaged goods. Their automated claims process resolves issues in under an hour, with customers guided through a self-serve flow. The platform eliminates chargeback losses and provides priority support, making your customers feel like VIPs while protecting your business from shipping-related financial losses.
Onward's cashback program increases repeat purchases by up to 20% by offering customers bonus credits when they redeem cashback. For every dollar redeemed, customers receive additional value, and 72% of claims typically result in reorders. This creates a win-win scenario where customers are rewarded for their loyalty while your business generates new revenue through repeat purchases.
Onward stands apart from other shipping protection services by offering an all-encompassing post-purchase ecosystem that goes beyond basic protection. Unlike competitors, they provide no SaaS fees, carbon offsets through certified non-profit partnerships, and a 30-day satisfaction guarantee. Their white-glove installation, seamless integration with existing tools, and focus on turning shipping incidents into profitable reorders creates a comprehensive solution that drives both customer loyalty and business growth.
